Bilingual Family Programs Coordinator

ADP, Inc.; San Francisco (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Good Samaritan Family Resource Center is a San Francisco non-profit providing services to immigrant families. The Program Specialist supports coordination of Family Services programming, conducts intakes, enrollments, and evaluations, and facilitates classes and workshops for diverse families.

Under the Service Coordination Manager, you will help with referrals, attendance, and data entry in Salesforce and CMS, while maintaining confidentiality and fostering a positive, inclusive work

Qualifications

• High School Diploma or equivalent and 1 year of relevant work experience.
• Bilingual Spanish/English required (in reading, writing, and speaking), bicultural preferred.
• Experience with facilitation of workshops, classes and/or support groups.
• Experience working with Latino immigrant population and understanding of immigrant issues.
• Excellent written and verbal communication skills and public relations/customer services skills.
• Ability and willingness to work an irregular schedule and to travel to off-site locations in the community as needed.

Responsibilities

• Coordinate and implement Family Services programming under the Service Coordination Manager.
• Facilitate in-person and virtual curriculum-based classes, workshops, and support groups.
• Assist with intakes, enrollment/registration, attendance tracking, surveys/evaluations, and referrals.
• Maintain confidentiality and manage data in internal databases (Salesforce, CMS).
• Prepare materials, schedule spaces, and manage enrollment waitlists and referrals.
• Attend meetings and support program facilitators in enrollment and program delivery.

Skills

Bilingual Spanish/English

Facilitation

Communication

Cultural sensitivity

Customer service

Education

High School Diploma or equivalent

Tools

Salesforce

CMS

Job description

Good Samaritan Family Resource Center is a San Francisco non-profit providing services to immigrant families. The Program Specialist supports coordination of Family Services programming, conducts intakes, enrollments, and evaluations, and facilitates classes and workshops for diverse families.

Under the Service Coordination Manager, you will help with referrals, attendance, and data entry in Salesforce and CMS, while maintaining confidentiality and fostering a positive, inclusive work