Bilingual Enterprise CSM - Remote Canada

DMI (Digital Management, Inc.)

United States

Remote

USD 63,000 - 84,000

Full time

6 days ago

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Benefits offered by this job

Virtual health visits

Commuter perks

Pet insurance

Entertainment discounts

Tuition assistance

Career growth opportunities

401(k) matches

Life and disability insurance

Wellness programs

Job summary

DMI is seeking a bilingual Customer Success Manager to manage a tiered portfolio of enterprise accounts and own renewal expansion efforts. You will lead business reviews, drive retention, and coordinate with cross-functional teams to deliver measurable value for customers.

Ideal candidates have 5+ years in enterprise CSM/AM, experience in managed services or IT, and a proven track record renewing and expanding Fortune 500-like accounts. Remote Canada-based role with strong executive interaction.

Qualifications

5+ years in customer success or account management for enterprise B2B
Experience in managed services or IT services with recurring revenue contracts
Proven renewal and expansion of enterprise accounts
Strong executive presence for IT/finance leadership reviews
CRM pipeline hygiene and written communication

Responsibilities

Own a tiered portfolio of enterprise accounts and maintain executive relationships across IT, procurement, and finance.
Manage account health, SLA tracking, escalations, and renewals.
Lead Quarterly Business Reviews documenting value and expansion talks.
Own renewal motion end-to-end with a target of zero unsecured renewals inside 180 days of expiration.
Identify whitespace for expansion with the sales team and co-own expansion pursuits within accounts.
Channel structured customer feedback into product, delivery, and pricing decisions in CRM.