Bilingual English/Spanish Qualified Professional

Ryan's Place, LLC; Charlotte (NC); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Ryan's Place, LLC in Charlotte, NC seeks a compassionate Bilingual (English/Spanish) Qualified Professional (QP) to support individuals and families, supervise DSPs, and ensure Medicaid/state standards compliance. Fluency in English and Spanish is required to communicate across diverse communities.

The role emphasizes assessments, care planning, and advocacy, with collaboration with Care Managers and leadership. A relevant human services degree and hands-on MH/DD/IDD experience are essential.

Qualifications

• Bilingual in English and Spanish required.
• 2–3 years of experience with the I/DD population; 1–2 years in management/supervision preferred.
• Bachelor's degree in a human services field with 2 years of full-time experience working with the MH/DD/IDD population.
• Bachelor's degree in a field other than human services plus 4 years of full-time experience with the MH/DD/IDD population.
• Master's in a human services field with at least 1 year of full-time experience with MH/DD/IDD population.
• Bachelor's degree in Health or Human Services (per 10A NCAC 27G .0104); AP in training may be considered
• Strong organizational, communication, and problem-solving skills; proficiency with EHR systems, Microsoft Office, and Google Suite
• Valid driver's license, clean driving record, reliable transportation, and ability to pass background checks

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

Skills

Bilingual English/Spanish

I/DD experience

Supervision experience

Education

Bachelor's in Human Services

Alternative Bachelor's + 4 years MH/DD/IDD

Master's in Human Services

NCAC 27G .0104 Health/Human Services degree; AP in training

AP in training may be considered

Tools

EHR systems

Microsoft Office

Google Suite

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development

Pay:

$48,000.00 - $52,000.00 per year

Job description:

Bilingual English/Spanish Qualified Professional (QP)

Location:

Charlotte, North Carolina

Salary:

Competitive, negotiable based on experience

About Us

We are a mission-driven agency committed to supporting adults with Intellectual and Developmental Disabilities (I/DD). Guided by our E.P.I.C. values, Empowerment, Partnership, Integrity, and Commitment, we provide person-centered care, advocacy, and meaningful opportunities for those we serve.

Position Overview

We are seeking a compassionate and motivated Bilingual (English/Spanish) Qualified Professional (QP) to join our team. In this role, you will support individuals and families, supervise Direct Support Professionals (DSPs), and ensure compliance with Medicaid and state standards.

The ideal candidate will be fluent in both English and Spanish, with the ability to communicate effectively across diverse families and communities.

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

Qualifications

• Language: Bilingual - fluent in English and Spanish (required)
• Experience: 2-3 years with the I/DD population; 1-2 years in management/supervision preferred
• Education: Bachelor's degree in a human services field with 2 years of full-time experience working with the MH/DD/IDD population
• Bachelor's Degree in a field other than human services plus 4 years of full-time experience with the MH/DD/IDD population
• Master's in a human services field with at least 1 year of full-time experience with MH/DD/IDD population.
• Bachelor's degree in Health or Human Services (per 10A NCAC 27G .0104); AP in training may be considered
• Skills: Strong organizational, communication, and problem-solving skills; proficiency with EHR systems, Microsoft Office, and Google Suite
• Other Requirements: Valid driver's license, clean driving record, reliable transportation, and ability to pass background checks

Why Join Us?

• Competitive salary (negotiable based on experience)
• Ongoing training and professional development (NCI, CPR/First Aid, HIPAA, Medicaid policies, etc.)
• Supportive culture and values-driven team
• The opportunity to make a lasting difference in the lives of individuals and families

Job Type

Full-time

Work Location

In person