Bilingual English/Spanish Legal Client Experience Associate

Samper Law Group; Woburn (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Samper Law Group in Woburn, MA seeks a Legal Client Service Associate to be the face and voice of the firm. You will manage the client lifecycle from first inquiry through case updates to maximize satisfaction and retention.

Responsibilities include handling calls and inquiries, onboarding new clients, coordinating with legal teams, and assisting with billing and data integrity across our systems. Bilingual English/Spanish proficiency is required.

Qualifications

• Fluent in English and Spanish, both spoken and written.
• Bachelor's degree preferred.
• 1+ year in a law firm or professional office environment.

Responsibilities

• Manage initial client inquiries and schedule consultations.
• Provide regular case status updates to clients.
• Onboard new clients and ensure data accuracy in systems.
• Assist with billing, payment plans and collections.
• Coordinate clients for civil, family, and criminal matters as needed.

Skills

Bilingual EN/ES

Client relations

High-volume intake

Education

Bachelor's degree preferred

Job description

Samper Law Group in Woburn, MA seeks a Legal Client Service Associate to be the face and voice of the firm. You will manage the client lifecycle from first inquiry through case updates to maximize satisfaction and retention.

Responsibilities include handling calls and inquiries, onboarding new clients, coordinating with legal teams, and assisting with billing and data integrity across our systems. Bilingual English/Spanish proficiency is required.