Bilingual Eligibility Coordinator (Spanish/English)

Savista, LLC; Hackensack (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA options

401(k) with company match

Paid time off

Wellness programs

Job summary

Savista, a healthcare revenue cycle partner, seeks an Eligibility Service Coordinator in Hackensack, NJ. The role focuses on scheduling, documentation, and coordinating with Eligibility Specialists to help patients access financial assistance programs.

The position requires a high school diploma or GED, English and Spanish skills, and at least 6 months of customer service experience. It is full-time, on-site, with a competitive benefits package.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• 6 months+ of experience in a customer service role.
• Strong interpersonal and communication skills.
• Ability to explain complex information clearly and empathetically.
• Ability to handle a heavy call volume.
• Work collaboratively in a team environment.
• Capability to work in a fast-paced environment with changing priorities and patient needs.

Responsibilities

• Schedule patient appointments for financial assistance.
• Check-in patients upon arrival and ensure all required documentation is available for processing.
• Answer incoming calls, respond to voicemails, and provide guidance on next steps.
• Assist patients by providing requested documents and materials.
• Meet productivity and quality expectations.
• Utilize multiple systems and databases to gather, track, and report patient information.
• Communicate updates to Eligibility Specialists on scheduling and patient workflow.
• Process incoming and outgoing mail.
• Complete special projects, as assigned.

Skills

Bilingual English/Spanish

Customer service

Interpersonal skills

Communication

Empathy

Team player

Education

High school diploma or GED

Job description

Savista, a healthcare revenue cycle partner, seeks an Eligibility Service Coordinator in Hackensack, NJ. The role focuses on scheduling, documentation, and coordinating with Eligibility Specialists to help patients access financial assistance programs.

The position requires a high school diploma or GED, English and Spanish skills, and at least 6 months of customer service experience. It is full-time, on-site, with a competitive benefits package.