Bilingual Donor & Volunteer Engagement Manager

United Against Human Trafficking; Houston (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

TWR in Houston seeks a Donor and Volunteer Engagement Manager to lead the vision and execution of donor and volunteer engagement, partnering across departments to align efforts with priorities and strengthen the engagement-to-giving pipeline.

The hybrid role requires bilingual English/Spanish, the ability to teach financial literacy, and a track record building relationships with staff, volunteers, and corporate partners to secure support and grow programs.

Qualifications

• Must be bilingual in English and Spanish, able to teach financial literacy classes.
• Experience leading volunteer programs or community engagement.
• Ability to secure funding from individuals and corporate partners.
• Strong written and verbal communication and stakeholder management.
• Ability to manage multiple priorities and work independently.
• Proficient in CRM systems, preferably Salesforce, and Microsoft Office.

Responsibilities

• Serves as primary point of contact for volunteers leading and managing all aspects of the volunteer program including recruitment, onboarding, training, communication, engagement, recognition, and retention.
• Designs and implements a comprehensive volunteer strategy that aligns with programmatic, administrative, and development priorities.
• Ensures a consistent, reliable pipeline of qualified volunteers to meet the needs of all departments and initiatives.
• Anticipates and addresses gaps in volunteer coverage, including resolving last-minute cancellations and teaching classes when needed.
• Partners closely with other department managers to assess needs, define volunteer roles, and recruit and place qualified volunteers that can enhance program effectiveness.
• Plans and executes annual Women’s Conference with assistance of staff and volunteers.
• Oversees volunteer engagement across all areas of the organization, including YourLife, RISE!, Development, and Administrative support functions.
• Works closely with the Chief Development Officer to cultivate and manage corporate partnerships by identifying, qualifying, and building relationships with new corporate partners to expand volunteer engagement and deepen community and financial support.
• Manages Salesforce to schedule volunteers and track engagement; collects and communicates volunteer feedback for program improvements.

Skills

Bilingual English/Spanish

Fundraising outreach

Volunteer program leadership

Relationship building

Project ownership

Communication skills

CRM experience

Tools

Salesforce

Microsoft Office

Job description

TWR in Houston seeks a Donor and Volunteer Engagement Manager to lead the vision and execution of donor and volunteer engagement, partnering across departments to align efforts with priorities and strengthen the engagement-to-giving pipeline.

The hybrid role requires bilingual English/Spanish, the ability to teach financial literacy, and a track record building relationships with staff, volunteers, and corporate partners to secure support and grow programs.