Bilingual DME Operations Coordinator – Chinese

Astrana Health, Inc.; Monterey Park (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Astrana Health, Inc. is seeking a DME Operations Coordinator (Bilingual – Chinese) to join our Monterey Park, CA team.

This role supports the DME Operations department by handling calls, processing orders, and coordinating deliveries to hospitals and skilled nursing facilities. You will work with the DME Operations Supervisors to ensure accurate orders, inventory control, and compliant documentation while providing empathetic, patient-focused service and maintaining a well-organized workspace.

Qualifications

• Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.
• Experience in healthcare operations/logistics or customer service role
• Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
• Ability to type at least 60 wpm
• Ability to lift up to 50 lbs
• Clean driving record
• Strong attention to detail, time management, and communications skills
• Highly motivated and able to work with multiple tasks simultaneously
• Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
• Ability to follow company policies, compliance standards, and HIPAA guidelines
• May be required to work overtime to meet departmental objectives/goals

Responsibilities

• Respond to incoming telephone calls and assist members with empathy and professionalism
• Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
• Process and track supply orders through DME software (e.g. Brightree)
• Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
• Lift, move, and unload DME supplies (up to 50 lbs.)
• Perform inventory counts and track inventory levels
• Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
• Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support
• Contact patients to retrieve DME supplies
• Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
• Complete compliance surveys for dispensed supplies
• Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
• Maintain a clean and organized workspace
• Perform other administrative tasks as assigned to balance departmental workload
• Other duties as assigned

Skills

Fluent Chinese

60 wpm typing

Clean driving record

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Brightree

Microsoft Outlook

Excel

Job description

Astrana Health, Inc. is seeking a DME Operations Coordinator (Bilingual – Chinese) to join our Monterey Park, CA team.

This role supports the DME Operations department by handling calls, processing orders, and coordinating deliveries to hospitals and skilled nursing facilities. You will work with the DME Operations Supervisors to ensure accurate orders, inventory control, and compliant documentation while providing empathetic, patient-focused service and maintaining a well-organized workspace.