Bilingual Dispatch Specialist: Route & Driver Coordination

Sonepar Canada, Inc.; New Jersey; On-site; USD 36,000 - 39,000; Full time

Job summary

Cooper Electric Supply, LLC in Cranbury, NJ is seeking a Dispatch Coordinator to schedule and coordinate both CDL and non-CDL drivers. You will communicate with customers about deliveries and service issues, analyze routes, and maintain accurate records.

We offer hourly pay of $26.00–$28.00, Monday–Friday, with full-time benefits and growth within the Sonepar group. Bilingual English/Spanish and strong organizational and software skills are required.

Qualifications

• Must be able to learn and adapt to various software systems.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively in situations with multiple variables and limited standardization.
• Ability to interpret and follow written, verbal, diagrammatic, and scheduling instructions.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Proficiency in computer applications and dispatch-related systems.
• Bilingual in English and Spanish required.

Responsibilities

• Dispatch and schedule both CDL and non-CDL drivers.
• Communicate with customers regarding deliveries, special handling requests, and service-related issues.
• Analyze routes, review driver logs, and maintain accurate records.
• Resolve delivery issues through regular communication with drivers, customers, and internal teams.
• Print and distribute daily manifests.
• Direct the movement and positioning of trucks and trailers within the yard.
• Assess truck capacity and identify alternative delivery solutions when needed.
• Coordinate vehicle repairs and communicate equipment-related issues.
• Provide detailed shift handoff reports to ensure seamless transition between teams.
• Escalate driver concerns or performance issues to leadership as appropriate.
• Partner with the operations team to identify, troubleshoot, and resolve issues during the shift.
• Review orders and routes proactively to identify and correct potential problems.

Skills

Learn and adapt to software systems

Problem-solving

Multivariable work

Instruction interpretation

Verbal and written communication

Organizational skills

Dispatch software proficiency

Bilingual English/Spanish

Tools

Dispatch software

Job description

Cooper Electric Supply, LLC in Cranbury, NJ is seeking a Dispatch Coordinator to schedule and coordinate both CDL and non-CDL drivers. You will communicate with customers about deliveries and service issues, analyze routes, and maintain accurate records.

We offer hourly pay of $26.00–$28.00, Monday–Friday, with full-time benefits and growth within the Sonepar group. Bilingual English/Spanish and strong organizational and software skills are required.