Bilingual Digital Banking Support Specialist

Self-Help Services Corp; Hendersonville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Self-Help Services Corp, located in Hendersonville, NC, is seeking a dedicated customer service representative. The role involves responding to member inquiries and service requests, requiring strong commitment to service excellence and teamwork.

The ideal candidate has experience in a call center or retail environment, is bilingual in English and Spanish, and possesses exceptional communication skills. Join us to help create economic opportunities in underserved communities.

Qualifications

• 3 years’ experience in customer service in a call center or retail operations environment.
• Exceptional customer service skills and active listening abilities.
• Ability to learn and navigate new software quickly.

Responsibilities

• Respond to member questions and service requests via digital services.
• Verify members and research inquiries for proper responses.
• Provide technical support for mobile and online banking users.

Skills

Customer service

Active listening

Verbal communication

Written communication

Team collaboration

Problem-solving

Bilingual (English/Spanish)

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook, Excel)

Mitel Phone Systems

Job description

Self-Help Services Corp, located in Hendersonville, NC, is seeking a dedicated customer service representative. The role involves responding to member inquiries and service requests, requiring strong commitment to service excellence and teamwork.

The ideal candidate has experience in a call center or retail environment, is bilingual in English and Spanish, and possesses exceptional communication skills. Join us to help create economic opportunities in underserved communities.