Bilingual Dental Patient Services Representative

Kintegra Health; Lexington (NC); On-site; USD 31,000 - 42,000; Full time

Job summary

Kintegra Health in Lexington, NC seeks a bilingual Dental Patient Services Representative to greet patients, collect demographics and insurance details, and support front-desk operations. You will coordinate with clinicians and other staff to ensure smooth patient flow and accurate records.

Candidates should have a high school diploma or GED, at least 1 year of office experience, and certifications such as BLS/OSHA/HIPAA. Fluency in Spanish is required or strongly preferred.

Qualifications

• Bilingual in Spanish and English is required or highly preferred.
• Experience providing front-desk or patient-facing customer service.
• Ability to gather and verify patient demographics and insurance data.

Responsibilities

• Welcome patients and visitors with a friendly, professional manner.
• Enter and update dental/medical/insurance information accurately.
• Notify dentist and staff of patient arrivals and readiness.
• Schedule appointments and manage recall systems.
• Handle calls professionally and follow scripts when needed.
• Support dental records, PHI requests, and related tasks.

Skills

Bilingual Spanish-English

Customer service

Phone etiquette

Education

High school diploma or GED

Job description

Kintegra Health

Job Category

Overview

Description

Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard for the ability to pay. We encourage you to take a look at our current openings and contact us if you have any questions.

Overview

We are looking for aBilingual Dental Patient Services Representative to join our family. The Dental PSR is the first contact point for patients and visitors to our center. Under the direct supervision of the Practice Manager and the PSR Supervisor, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including dental records, scanning, and PHI request and messaging to both clinical and non-clinical staff.

1 year office experience preferred.

High school diploma or GED.

Certifications BLS/OSHA/HIPAA.

Fluent in Spanish.

Key Responsibilities

• Welcome patients and visitors to the practice with a smile, making them feel important.
• Speaks courteously, clearly and calmly to patients in person, or on the phone
• Gather, verify and accurately enter and update any dental, medical and insurance changes.
• Properly notify the attending dentist and working assistants of patient’s arrival and readiness.
• Answer and respond to telephone calls with professionalism
• Uses script properly as needed when on the phone.
• Schedule patients for efficient use of doctor and staff time, making patients aware of any overdue balances.
• Manage recall system.
• Confirm the next day's appointments by phone, reminding patient of their account status.
• Willingly perform other tasks as assigned by the dentist or PSR supervisor.
• Perform other duties as assigned.

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient

2.Build not Blame – Focusing first on finding fault with the process rather than the person

3.Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers

4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description

5.Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

We are an equal opportunity employer and value diversity.

Lexington, North Carolina, United States