Bilingual Customer Support & Optical Lab Specialist

Swipejobs; Tampa (FL); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Swipejobs is seeking a reliable and customer-focused Bilingual Customer Support to support daily optical lab and order operations in Tampa. This hands-on role combines customer service, order entry, inventory handling, and optical lab support, with approximately 30% calls and 70% lab/processing work.

The ideal candidate is fluent in English and Spanish, comfortable in a fast-paced environment, and capable of handling orders, inventory, and shipment coordination while maintaining quality

Competenze

• Bilingual English/Spanish required.
• Previous optical, laboratory, order processing, warehouse, healthcare, or customer service experience preferred.

Mansioni

• Answer incoming calls and assist customers, patients, and vendors with questions regarding orders.
• Enter and process lens and frame orders accurately.
• Communicate order delays, backorders, and other issues and help resolve problems.
• Receive, unpack, sort, and distribute incoming frames, lenses, trays, and other optical products.
• Handle and organize orders moving through the optical lab.
• Pull lenses and distribute trays to the appropriate areas.
• Inspect products for quality and cosmetic issues and restock as needed.
• Assist with shipping and receiving, including time-sensitive shipments.
• Monitor orders for delays or backorders and follow up as needed.
• Assist with inventory control and stocking of lenses and lab supplies.
• Assist with ordering and maintaining supplies and consumable materials.
• Help keep work moving efficiently through the department.
• Maintain a clean and organized workstation.
• Follow established quality, safety, and operational procedures.
• Work cooperatively with other departments and assist with additional duties as assigned.

Conoscenze

Bilingual English/Spanish

Descrizione del lavoro

Swipejobs is seeking a reliable and customer-focused Bilingual Customer Support to support daily optical lab and order operations in Tampa. This hands-on role combines customer service, order entry, inventory handling, and optical lab support, with approximately 30% calls and 70% lab/processing work.

The ideal candidate is fluent in English and Spanish, comfortable in a fast-paced environment, and capable of handling orders, inventory, and shipment coordination while maintaining quality