Bilingual Customer Support Agent (Spanish/English)

bpcs; Bellevue (WA); On-site; USD 28,000 - 39,000; Full time

Job summary

Blueprint is seeking a Customer Support Agent with fluency in Spanish to join our Bench Team in a fast-paced, structured environment. You will deliver high-quality, personalized assistance to customers through research, troubleshooting, and effective resolution.

In this role, you will handle tickets, follow SLAs, and contribute to knowledge articles, while maintaining clear communication and client satisfaction across multiple tools and channels.

Qualifications

• One year of customer-service experience or equivalent.
• Associate degree or equivalent combination of education and relevant experience.
• Written fluency in English and Spanish.

Responsibilities

• Provide fast, accurate, and personalized support to customers.
• Research, investigate, and troubleshoot issues to resolution.
• Respond to tickets within service-level agreements and meet quality standards.
• Collaborate with internal teams and contribute to knowledge-base articles.

Skills

Customer service

Spanish fluency

English fluency

Troubleshooting

Multi-system use

Microsoft Office

Education

Associate degree

Bachelor's degree

Tools

Ticketing systems

Knowledge bases

CRM systems

Microsoft Office

Job description

Blueprint is seeking a Customer Support Agent with fluency in Spanish to join our Bench Team in a fast-paced, structured environment. You will deliver high-quality, personalized assistance to customers through research, troubleshooting, and effective resolution.

In this role, you will handle tickets, follow SLAs, and contribute to knowledge articles, while maintaining clear communication and client satisfaction across multiple tools and channels.