Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; North Saugus (MA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #5452 in Saugus, MA. You will assist customers, determine needs, present products, and help maintain store standards while supporting sales goals.

The role requires bilingual English/Spanish abilities and a valid driver’s license, with the physical ability to lift up to 70 lbs and work evenings/weekends. Expected to deliver excellent service, handle cash transactions accurately, pull inventory, tint/mix products, and

Formación

• Minimum: 18 years old, legal to work in the United States.
• Able to read/write English and Spanish.
• Valid, unrestricted Driver's License.
• Lift up to 50 lbs frequently and 70 lbs occasionally.
• Ability to work evenings and weekends.
• Internal Sherwin-Williams employees: meets expectations rating and HR Cloud courses completed.

Responsabilidades

• Deliver high levels of customer satisfaction through sales service.
• Assist in person and over the phone by determining needs and offering products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per policies.
• Aim to meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files.
• Pull products from floor or warehouse; tint and mix per specs.
• Stock shelves and set up displays; clean equipment.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock, presentable areas and stay informed on products.

Conocimientos

Customer service

Bilingual English/Spanish

Retail sales

Driver's license

Physical ability to lift

Flexible schedule

Educación

High School diploma or GED

Descripción del empleo

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

The individual selected for this role will be expected to work at Store #5452, located at: 900 Broadway, Saugus, MA 01906.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control proceduresSuggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment