Bilingual Customer Service Specialist (Spanish) Keyholder

Sherwin-Williams; Hanover (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the coatings industry is hiring Customer Service Specialists to work closely with both wholesale and retail customers. Responsibilities include providing excellent customer service and achieving sales goals while maintaining the store's visual standards. Successful candidates will have strong communication skills in both English and Spanish, along with a commitment to customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the country without sponsorship.
• Experience in delivery, retail, or customer service is preferred.

Responsibilities

• Ensure high customer satisfaction through excellent service.
• Assist customers both in person and over the phone.
• Process sales transactions accurately.

Skills

Customer Service

Communication in English and Spanish

Sales Skills

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of its customers, staff, employees, vendors, contractors, and the public.

The selected individual will be expected to work within a 20-mile radius of store #5888 at 1010 Eichelberger St, Hanover, PA 17331.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work in the country without sponsorship now or in the future
• Ability to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations
• Willingness to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by identifying needs and presenting solutions
• Build trust relationships with customers
• Process sales transactions accurately and according to policies
• Achieve sales goals regularly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks; assist with deliveries as needed
• Maintain stocked and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest sales improvements