Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Stoughton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company seeks a Customer Service Specialist to enhance client satisfaction and meet sales goals. Responsibilities include direct customer engagement, handling transactions, and maintaining store standards. Candidates should be proficient in English and Spanish, possess a valid driver's license, and ideally have retail experience.

Qualifications

• Must be at least 18 years old and authorized to work.
• Ability to lift 50 lbs frequently.
• Experience in retail or customer service preferred.

Responsibilities

• Ensure high customer satisfaction through excellent service.
• Assist customers in person and over the phone.
• Maintain accurate work order files and achieve sales goals.

Skills

Customer Service

Bilingual (English and Spanish)

Sales Skills

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. Store associates are also expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay updated on product features, and maintain high standards of product quality and store appearance. They aim to deliver excellent customer service while consistently meeting sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other valuable items. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and safety of customers, staff, vendors, and the public.

The selected individual will work at stores within a 20-mile radius of store #705411, located at 490 Washington Street, Stoughton, MA 02072.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Able to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally, with or without accommodations
• Willingness to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by identifying needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Assist with loading/unloading delivery trucks and making deliveries as needed
• Maintain neat and stocked areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest sales improvements