Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Haverhill (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in paint and coatings is seeking a Customer Service Specialist to provide excellent service to retail and wholesale customers. Responsibilities include sales service, inventory management, and maintaining product knowledge. Applicants must be at least 18, bilingual in English and Spanish, and possess a valid driver's license.

Qualifications

• Must be at least 18 years old.
• Experience in delivery, retail, or customer service preferred.
• Valid Driver’s License required.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Process sales transactions accurately.

Skills

Customer Service

Sales

Bilingual (English and Spanish)

Problem Solving

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. Store associates are also expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high standards of product quality and store presentation. They are tasked with providing excellent customer service while meeting the store’s sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected individual will work at stores within a 15-mile radius of store #705494 (400 Lowell Avenue, #12, Haverhill, MA 01832-3696), store #703478 (209 N. Main Street, Andover, MA 01810), and store #705333 (175 Elm Street, Salisbury, MA 01952).

Qualifications Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Able to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Willingness to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and recommending products
• Build trust-based relationships with customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain work order files and formulas
• Pull products from shelves or warehouse
• Mix products per specifications
• Stock shelves and set up displays
• Clean equipment
• Load/unload delivery trucks and assist with deliveries as needed
• Maintain in-stock, presentable areas
• Stay knowledgeable about products and options
• Follow inventory procedures
• Suggest sales improvements