Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Simi Valley (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Sherwin-Williams recherche un Customer Service Specialist pour son magasin à Simi Valley, CA. Le candidat idéal fournira un service client excellent, aidera les clients à choisir les bons produits et atteindra des objectifs de vente. Une expérience en vente ou service client et la capacité de communiquer en anglais et en espagnol sont essentielles pour réussir dans ce rôle. Ce poste est à plein temps et implique diverses responsabilités de vente et de service à la clientèle.

Qualifications

• Doit avoir au moins 18 ans et être autorisé à travailler sans parrainage.
• Capable de lire et de communiquer en anglais et en espagnol.
• Expérience en service client ou vente est préférable.

Responsibilities

• Assurer la satisfaction client par un excellent service de vente.
• Évaluer les besoins des clients et recommander des produits.
• Construire des relations de confiance avec les clients.

Skills

Service client

Communication

Vente

Bilingue (Anglais, Espagnol)

Education

High School diploma ou GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. Store associates in this role are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay updated on product features, and maintain high standards of product quality and store presentation. They are responsible for delivering excellent customer service while consistently achieving sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised. The Company conducts criminal history reviews to protect its operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

This is a FULL-TIME position at Store #8134, located at:

3200 E Los Angeles Ave Unit 15 Simi Valley, CA 93065.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work in the country without sponsorship
• Able to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by assessing needs and recommending products
• Build trust-based relationships with customers
• Process sales transactions accurately and follow policies
• Meet sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Retrieve products from shelves or warehouse as needed
• Mix and tint products according to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries
• Keep areas in-stock and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales