Bilingual Customer Service Specialist

BeMobile, Inc; Grand Forks (ND); Remote; USD 35,000 - 50,000; Full time

Job summary

BeMobile, Inc is hiring a Bilingual BeHive Specialist in Grand Forks, ND. This remote call center role involves customer outreach, service, and support for retail locations. Candidates must have Verizon experience, 1 year of relevant experience, and bilingual skills.

Benefits

Health and Dental Insurance

401K with Matching Contributions

Paid Time Off and Sick Pay

Career Advancement

Pet Insurance

Qualifications

• Must have Verizon Wireless experience.
• 1 year experience is a must-have.
• Effective Communication and Professionalism required.

Responsibilities

• Handle customer inquiries, objections, and complaints effectively.
• Complete a Sales Process while initiating calls to prospects and existing customers.
• Manufacture and maintain leads from different campaigns.

Skills

Bilingual Communication

Customer Service

Sales

Problem Solving

Attention to Detail

Job description

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a Bilingual BeHive Specialist for our BeHive (Call Center) department. This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.

Must have Verizon Wireless experience. 1 year experience is must have.
Must be Bilingual Speaking
This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Inbound Customer Support: The BeHive Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed through our different communication mediums (inbound and digital communication). You must also establish and maintain positive customer relationships to foster trust and loyalty.

Outbound Customer Outreach Completion and Execution: You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features and benefits, and close sales. You must be able to stay organized in scheduling and executing follow up for customers who have shown interest but have not yet ordered. You must work toward exceeding monthly targets to help yourself and your team achieve goals.

Lead Development, Generation, and Processing: You must manufacture and maintain leads from different campaigns and keep accurate records of calls, customer interactions, and sales orders. To ensure accuracy, you must enter and update all necessary information in our communication platforms.

Professional Communication Across All Mediums: The BeHive Specialist must be able to communicate and collaborate with their team and support BeMobile locations to hit targets and work to improve customer experiences. You must share insights and feedback on customer issues and foresee trends with the customer experience.

Exceed Customer Expectations: You must exceed all customer expectations by overdelivering on issue resolutions, following up on necessary interactions, and finding ways to make our customers' lives easier or better. This includes sales quantity and quality, customer outreach, and customer interactions.

BeHive Specialist is also required to exhibit the following:

• Attendance and Punctuality
• Attention to Detail
• Dependability
• Effective Communication
• Professionalism
• Teamwork
• Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

• Accountable – We take ownership.
• Adaptable – We embrace change.
• Driven – We continuously improve.
• Helpful – We serve with humility.
• Trustworthy – We do the right thing.

Full-Time Benefits Offered:

• Health and Dental Insurance
• Employee Assistance Program (EAP)
• 401K with Matching Employer Contributions after 90 Days
• Pet Insurance
• Verizon Service Plan Discounts
• Career Advancement
• Financial Budgeting Tools - SmartDollar by Dave Ramsey & Financial Counseling
• Paid Time Off and Sick Pay
• DeVry University Continuing Education Discounts
• Vision Insurance
• Hospital, Accident, and Critical Care
• Complimentary Basic Life Insurance
• Voluntary Life Insurance
• Flex Benefits
• Health Savings Account
• Maternity/Parental Leave

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BeMobile Job Offers are contingent on the results of a background check.