Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Mount Pleasant (Westmoreland County); On-site; USD 30,000 - 45,000; Full time

Job summary

Une entreprise leader, Sherwin-Williams, recherche un Customer Service Specialist pour unir ses efforts avec l'équipe du magasin. Le candidat idéal doit offrir un service exceptionnel tout en répondant aux besoins des clients en matière de produits de peinture et associer la vente à la satisfaction client. Ce poste implique d'assister les clients, de gérer les transactions, et de maintenir des normes de qualité élevées en magasin.

Qualifications

• Minimum 1 an d'expérience en livraison, vente au détail ou service client.
• Capacité de soulever des matériaux jusqu'à 50 lbs fréquemment, 70 lbs occasionnellement.
• Doit détenir un permis de conduire valide.

Responsibilities

• Assurer un haut niveau de satisfaction client par un excellent service de vente.
• Construire des relations de confiance avec les clients de détail et en gros.
• Suivre et atteindre les objectifs de vente mensuels, trimestriels et annuels.

Skills

Communication en anglais

Communication en espagnol

Service client

Vente

Education

Diplôme de niveau secondaire ou GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; access to cash and other payment methods; electronic equipment; personal information; store merchandise; and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The individual selected for this role will work at Store #701314, located at: 200 Countryside Plaza, Mt Pleasant, PA 15666. Qualifications Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately according to policies and procedures
• Follow and achieve sales goals monthly, quarterly, and yearly
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products as needed to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable about products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales