Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Brentwood (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the paint industry is looking for a Customer Service Specialist in Brentwood. The role involves ensuring customer satisfaction through effective sales service, assisting with product selection, and maintaining store standards. Ideal candidates are bilingual, experienced in customer service or retail, and capable of meeting physical demands of the job.

Qualifications

• Must be at least 18 years old and authorized to work.
• Experience in retail or customer service is preferred.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Process sales transactions accurately.

Skills

Customer service

Communication (English)

Communication (Spanish)

Sales

Problem-solving

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately according to policies and procedures
• Follow and achieve sales goals monthly, quarterly, and yearly
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable about products and discuss options with customers
• Comply with inventory control procedures
• Suggest ways to improve sales