Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Forest (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Customer Service Specialists to enhance client satisfaction and drive sales. In this role, you'll engage with customers, understand their needs, and recommend tailored solutions. Your ability to communicate effectively in both English and Spanish will be crucial as you assist customers both in person and over the phone. This position offers a dynamic work environment where you will contribute to maintaining high standards of store presentation and product knowledge. If you're passionate about customer service and sales, this opportunity is perfect for you!

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift/carry up to 50 lbs. frequently and 70 lbs. occasionally.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales Skills

Bilingual (English and Spanish)

Problem Solving

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction. They must stay up-to-date with product features and maintain high standards of quality and visual presentation in the store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. The selected individual will work at Store #5028, located at 2010 Enterprise Dr, Forest VA 24551, and may be required to work at surrounding stores within a 10-mile radius.

Job duties involve contact with customers, including minors; access to cash, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The company conducts a review of criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Must be legally authorized to work in the country of employment without sponsorship
• Must be able to read, write, comprehend, and communicate in English and Spanish
• Must have a valid, unrestricted Driver’s License
• Ability to retrieve materials from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodations
• Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodations

Preferred Qualifications

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with customers
• Process sales transactions accurately and in accordance with policies
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales