Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Deptford Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Une entreprise bien établie dans le secteur de la peinture recherche un Customer Service Specialist pour travailler dans plusieurs magasins. Le candidat idéal interagira avec les clients, les aidera à choisir des produits, et traitera les transactions pour assurer une satisfaction client optimale. Une bonne compréhension des produits et des qualifications spécifiques sont essentielles pour réussir dans ce rôle.

Qualifications

• Minimum 18 ans.
• Capacité de travailler sans parrainage.
• Au moins un an d'expérience en vente ou service client.

Responsibilities

• Fournir un excellent service à la clientèle.
• Assister les clients en personne et par téléphone.
• Maintenir la connaissance des produits.

Skills

Bilingue anglais et espagnol

Service à la clientèle

Vente

Capacité à soulever jusqu'à 50 lbs

Education

High School diploma ou GED

Tools

Équipement de mélange

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Store associates in this role are expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay updated on product features, and maintain high standards of product quality and store appearance.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other valuable items. Access may be supervised or unsupervised. The Company conducts criminal history reviews to protect its operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The selected individual will work at stores within a 10-mile radius of the following locations: 1245 Hurffville Rd., Deptford, NJ 08096; 408 Rt. #73 North, Berlin, NJ 08091; and 222 Bridgeton Pike, Space 10, Mantua, NJ 08051.

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work in the country without sponsorship
• Ability to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation
• Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities:

• Provide excellent sales service to ensure high customer satisfaction
• Assist customers in person and over the phone by identifying needs and recommending products and services
• Build trustful relationships with wholesale and retail customers
• Accurately process sales transactions according to policies
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Retrieve products from shelves or warehouse
• Mix and tint products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries as needed
• Maintain the condition and stock levels of assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest improvements to increase sales