Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Apex (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the paint industry is seeking Customer Service Specialists to assist wholesale and retail customers. Responsibilities include delivering high customer satisfaction, processing sales transactions, and achieving sales goals, while requiring skills in both English and Spanish. The role involves physical activities in a fast-paced retail environment.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work without sponsorship.
• Able to lift and carry up to 50 lbs. frequently.

Responsibilities

• Deliver high customer satisfaction through excellent sales service.
• Assist customers by identifying needs and recommending products.
• Achieve sales goals regularly.

Skills

Customer Service

Spanish Proficiency

English Proficiency

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also expected to resolve customer concerns promptly, ensure maximum satisfaction, stay updated on product features, and maintain high standards of product quality and store presentation. These specialists aim to deliver excellent customer service while consistently meeting sales goals.

Job duties involve contact with customers, which may include minors; access to cash, electronic equipment, personal information, and store merchandise. Access may be supervised or unsupervised. The company conducts criminal history reviews to protect its operations, reputation, and the safety of customers, staff, vendors, and the public.

The selected individual will work at Store #2204, located at 1806 Laura Duncan Rd., Apex, NC 27502.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Proficient in English and Spanish (reading, writing, comprehension, communication)
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Deliver high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and recommending products
• Build trust-based relationships with customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain accurate work order files and formulas
• Retrieve products from shelves or warehouse
• Mix and tint products per customer specifications
• Stock shelves and set up displays
• Clean equipment and assist with deliveries as needed
• Ensure in-stock and tidy areas
• Stay knowledgeable about products and options
• Follow inventory procedures
• Suggest sales improvements