Bilingual Customer Service Specialist

Sherwin Williams; Virginia Beach (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Sherwin-Williams in Virginia Beach seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will assist customers in-store and by phone, provide expert guidance on paints and coatings, and process sales and returns with a customer-first approach.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, while building strong relationships and expanding product knowledge in a diverse, collaborative

Qualifications

• Bilingual in English and Spanish required.
• Retail customer service experience preferred.

Responsibilities

• Assist customers in-store and by phone.
• Provide product guidance on paints and coatings.
• Process sales and returns with accuracy.
• Resolve service issues promptly and courteously.
• Collaborate with sales associates on store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.