Bilingual Customer Service Specialist

Sherwin Williams; Toms River (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist to support our Retail customers in a fast-paced store environment. In this role, you’ll assist walk‑in and phone customers in English and Spanish, recommend paints, coatings, and supplies, and process sales accurately.

You’ll handle orders, returns, and issue resolution while maintaining product displays and store cleanliness. Partner closely with the Sales Associate and Customer Service & Support team to ensure exceptional service,

Qualifications

• Fluency in English and Spanish required or strongly preferred.
• Experience delivering customer service in a retail or store setting.

Responsibilities

• Assist walk-in and phone customers in English and Spanish.
• Recommend paints, coatings, and supplies to customers.
• Process sales accurately, handle orders and returns.
• Resolve issues to ensure a positive customer experience and maintain store standards.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist to support our Retail customers in a fast-paced store environment. In this role, you’ll assist walk‑in and phone customers in English and Spanish, recommend paints, coatings, and supplies, and process sales accurately. You’ll handle orders, returns, and issue resolution while maintaining product displays and store cleanliness. Partner closely with the Sales Associate and Customer Service & Support team to ensure exceptional service, deepen product knowledge, and contribute to a culture of diversity, inclusion, growth, innovation, and collaboration.