Bilingual Customer Service Specialist

BeMobile; West Lebanon (NH); Remote; USD 35,000 - 50,000; Full time

Job summary

BeMobile is seeking a Bilingual BeHive Specialist for its Call Center department. This role involves inbound customer support, outbound outreach, and lead development. The ideal candidate will have Verizon Wireless experience and strong communication skills, working remotely with some geographical restrictions.

Benefits

Health and Dental Insurance

Employee Assistance Program (EAP)

401K with matching contributions after 90 days

Pet Insurance

Verizon Service Plan Discounts

Career Advancement Opportunities

Financial tools and counseling

Paid Time Off and Sick Leave

Educational Discounts (DeVry University)

Vision, Hospital, Accident, Critical Care Insurance

Life Insurance (Basic and Voluntary)

Flex Benefits and Health Savings Account

Maternity/Parental Leave

Qualifications

• Minimum 1 year Verizon Wireless experience required.
• Ability to work from home with some geographical restrictions.

Responsibilities

• Handle customer inquiries, objections, and complaints effectively.
• Initiate calls to prospects and existing customers to present products/services.
• Generate and maintain leads from campaigns.

Skills

Bilingual speaking ability

Effective Communication

Attention to Detail

Dependability

Teamwork

Job description

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is hiring a Bilingual BeHive Specialist for our BeHive (Call Center) department. This role is vital for driving traffic, customer outreach, customer service, and supporting retail BeMobile stores.

Requirements:

• Verizon Wireless experience, minimum 1 year
• Bilingual speaking ability
• Work from home with some geographical restrictions

Responsibilities:

1. Inbound Customer Support: Handle customer inquiries, objections, and complaints effectively, providing solutions or escalating issues. Maintain positive relationships to foster trust and loyalty.
2. Outbound Customer Outreach: Initiate calls to prospects and existing customers to present products/services, highlight features, and close sales. Schedule and execute follow-ups to meet or exceed monthly targets.
3. Lead Development and Processing: Generate and maintain leads from campaigns, record calls and interactions accurately in communication platforms.
4. Professional Communication: Communicate and collaborate with team and BeMobile locations, share insights, and identify customer experience trends.
5. Exceed Customer Expectations: Overdeliver on issue resolutions, follow up, and find ways to improve customer experience, sales, and interactions.

Additional Qualities:

• Attendance and Punctuality
• Attention to Detail
• Dependability
• Effective Communication
• Professionalism
• Teamwork
• Remote/Unsupervised Responsibility

Core Values:

• Accountable – We take ownership.
• Adaptable – We embrace change.
• Driven – We continuously improve.
• Helpful – We serve with humility.
• Trustworthy – We do the right thing.

Benefits:

• Health and Dental Insurance
• Employee Assistance Program (EAP)
• 401K with matching contributions after 90 days
• Pet Insurance
• Verizon Service Plan Discounts
• Career Advancement Opportunities
• Financial tools and counseling
• Paid Time Off and Sick Leave
• Educational Discounts (DeVry University)
• Vision, Hospital, Accident, Critical Care Insurance
• Life Insurance (Basic and Voluntary)
• Flex Benefits and Health Savings Account
• Maternity/Parental Leave

Additional Information:

We are an equal opportunity employer. Employment is contingent upon a background check.

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