Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Mesa, AZ is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will help resolve concerns and support sales goals while maintaining store standards. The role is full-time at Store #1190, 1202 W.

University Dr, Mesa, AZ 85201. You will handle in-store and phone inquiries, process transactions, stock displays, and stay informed about product features and promotions to

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in line with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales experience

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Job description

Sherwin-Williams in Mesa, AZ is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will help resolve concerns and support sales goals while maintaining store standards. The role is full-time at Store #1190, 1202 W.

University Dr, Mesa, AZ 85201. You will handle in-store and phone inquiries, process transactions, stock displays, and stay informed about product features and promotions to