Intake Specialist

The Virga Law Firm, P.A.; Panama City Beach (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary based on experience

Industry-leading PTO package

Comprehensive benefits including dental and vision insurance

Professional development opportunities

Job summary

A leading family law firm in Panama City Beach is seeking an Intake Specialist to manage client interactions and support practice operations. The role involves high-volume calls, client screenings, and coordination with attorneys. Candidates should possess strong customer service and data entry skills. The firm offers a positive work environment, competitive salary, and comprehensive benefits.

Qualifications

• Proven extensive experience in customer service and phone-based communication.
• Strong data entry skills with demonstrated attention to detail.
• Advanced computer proficiency, including calendar management software.

Responsibilities

• Manage high-volume incoming calls with empathy and professionalism.
• Warmly greet and assist clients arriving for appointments.
• Conduct initial client screenings and secure potential leads.

Skills

Customer service experience

Data entry skills

Multitasking abilities

Interpersonal skills

Problem-solving approach

Job description

Overview

Intake Specialist
The Virga Law Firm - Panama City Beach, FL
Full-Time, In-Person Position
The Virga Law Firm is seeking an energetic, detail-oriented Intake Specialist with a "go-getter" attitude to join our dynamic team in Panama City Beach. As the first point of contact for our clients, both on the phone and in person, you'll play a crucial role in supporting families during challenging times while ensuring efficient practice operations.

About Us

We pride ourselves on fostering a positive, supportive work environment where team members can thrive professionally while maintaining work-life balance. Our firm specializes in family law, requiring both professional excellence and genuine empathy in all client interactions.

Responsibilities

• Manage high-volume incoming calls with empathy and professionalism
• Warmly greet and assist clients arriving for appointments
• Conduct initial client screenings and secure potential leads
• Schedule consultations and maintain detailed attorney calendars
• Process new client intake forms and documentation with meticulous attention to detail
• Provide exceptional customer service to clients in sensitive situations
• Coordinate with attorneys and staff to ensure smooth client onboarding
• Perform accurate data entry and maintain detailed records
• Maintain accurate records in our case management system
• Take initiative in improving office processes and client experience

Required Qualifications

• Proven extensive experience in customer service and phone-based communication
• Strong data entry skills with demonstrated attention to detail
• Advanced computer proficiency, including calendar management software
• Exceptional multitasking abilities in a fast-paced environment
• Professional demeanor and outstanding interpersonal skills
• Demonstrated positive attitude and proactive approach to problem-solving
• Strong attention to detail and organizational capabilities
• Ability to handle confidential information with discretion
• Experience working under pressure while maintaining composure
• Track record of taking initiative and exceeding expectations

Work Schedule

• Monday through Friday
• 8:30 AM to 5:00 PM
• In-person at our Panama City Beach office

Benefits

• Competitive salary based on experience and qualifications
• Industry-leading PTO package
• Comprehensive benefits through Colonial Life, including:
• o Dental insurance
• o Vision coverage
• o Life insurance
• o Short-term disability
• Positive, supportive work environment
• Professional development opportunities