Bilingual Customer Service Representative II

City of Garland; Garland (TX); On-site; USD 22,000 - 26,000; Full time

Job summary

City of Garland is seeking an entry-level administrative support role in the EWS Department. The position involves handling daily office tasks, processing customer transactions, and assisting with data collection and reporting.

Based in Garland, the role requires bilingual English/Spanish abilities and a flexible schedule. You will support staffing in a landfill scale house and interact with residents and customers while maintaining records and assisting with projects.

Qualifications

• High School Diploma or GED required.
• Up to 1 year related experience.
• Fluent in both English and Spanish.

Responsibilities

• Process customer transactions using specialized scale software.
• Record weights of incoming waste and monitor loads for unauthorized waste.
• Conduct charge, check and cash customer transactions.
• Inspect scale house and surrounding area for appearance, cleanliness and safety.
• Provide entry level administrative and business support.
• Respond to citizen inquiries by phone, email, or in person and direct to appropriate personnel.
• Ensure customer compliance with facility rules and notify supervisors of violations.
• Prepare and maintain office files and documentation.
• Collect and organize data to generate reports and assist with research.
• Maintain department accounting records including invoices and expenses.

Skills

PC skills

Customer service

Organizational skills

Written and verbal communication

Multitasking

Adaptability

Independent and teamwork

Under supervision

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Summary

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

Pay Range:

$15.54- $19.25 (Depending on qualifications and experience)

Work Schedule:

Monday through Friday 7:00AM - 5:30PM and Saturday 7:00AM - 3:00PM. Staff is rotated to work on some Saturdays.

Essential Duties and Responsibilities

• Process customer transactions utilizing specialized scale software.

• Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.

• Conducts charge, check and cash customer transactions.

• Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.

• Provide entry level day-to-day administrative and business support.

• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.

• Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.

• Prepare and maintain office files, including office filing

• Collect and organize data to generate reports, presentations, and assist with research and projects.

• Maintain department accounting records including invoices, expenses and office supply orders.

• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.)

• Up to 1 year related experience

• Must be fluent in both English and Spanish

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Work Environment

This position is based in a landfill scale house and involves a combination of customer-facing service and administrative work. Employees regularly interact in person with residents, contractors, and commercial customers while also performing desk-based tasks.

Preferred Qualifications

Education/ Experience:

• Up to 1 year advanced study or training beyond the high school level

• 1-2 years administrative experience

Knowledge, Skills & Abilities:

• Basic skills in PC and systems application

• Good customer service and telephone etiquette skills

• Good organizational skills

• Good oral and written communications skills

• Ability to multitask

• Ability to adapt to various working environments

• Ability to work independently and/or in a team environment

• Ability to work under close supervision

• Bilingual

Licenses and Certifications

Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.