Customer Service Representative

Wiraa; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

Join a rapidly expanding innovation hub that bridges Blockchain and AI, where you can support developers and SMEs as a Customer Service Representative. This role is pivotal in ensuring high-quality interactions, resolving inquiries, and enhancing user experiences. You'll work closely with cross-functional teams, helping clients navigate innovative projects while contributing to a dynamic ecosystem. If you're passionate about technology and eager to make a meaningful impact, this is the perfect opportunity for you to grow your career in a forward-thinking environment.

Benefits

401(k) plan

Health, dental, and vision insurance

Paid Time Off (PTO)

Flexible remote work schedule

Tuition Assistance Program

On-the-job training

Bonus and incentive programs

Qualifications

• 1-2 years experience in customer service or community management.
• Ability to grasp technical concepts like blockchain and AI.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and chat.
• Guide users through onboarding and platform navigation.
• Collect user feedback to improve platform functionality.

Skills

Customer Service

Communication Skills

Technical Understanding

CRM Tools (Zendesk, Intercom, HubSpot)

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Zendesk

Intercom

HubSpot

Job description

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About The Company

THE BHUB is a rapidly expanding innovation hub at the intersection of

About The Company

THE BHUB is a rapidly expanding innovation hub at the intersection of Blockchain and Artificial Intelligence. We connect a global network of over 200 developers with hands-on training, tools, and partner resources to transform innovative concepts into scalable applications and startups.

Through initiatives such as the SME Innovation Program and Devs On Demand, we empower small and medium-sized enterprises with top-tier technical talent. Our Circles Platform fosters innovation through hackathons and MVP challenges, nurturing high-performing engineering teams for the future.

About The Role

As a Customer Service Representative, you’ll support developers, SMEs, and startup clients by facilitating communication, resolving inquiries, and enhancing the overall user experience. You will be an essential link between our innovation network and the clients we serve, ensuring each interaction reflects THE BHUB's high standard of professionalism and forward-thinking support.

Key Responsibilities

• Serve as the first point of contact for clients and developers via phone, email, and live chat
• Respond to inquiries related to hackathons, MVP challenges, Devs On Demand projects, and SME support
• Guide users through onboarding and platform navigation
• Escalate technical issues to appropriate internal teams
• Maintain up-to-date customer records using CRM systems
• Work with cross-functional teams (engineering, product, business development) to meet client needs
• Collect and relay user feedback to improve platform functionality
• Assist in the creation of user support content (FAQs, help guides, knowledge base articles)
• Provide administrative and operational support as needed
  
  

Requirements

• 1–2 years of experience in customer service, support, or community management (tech/startup environment preferred)
• Excellent verbal and written communication skills
• Strong customer-first mindset
• Quick learner with an ability to grasp technical concepts (blockchain, A.I., software development)
• Familiar with tools like Zendesk, Intercom, HubSpot, or similar CRM platforms
• Organized, self-motivated, and able to work independently
• Passionate about technology, innovation, and entrepreneurship
  
  

Benefits

• 401(k) plan
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Flexible remote work schedule
• Tuition Assistance Program
• On-the-job training and career development opportunities
• Bonus and incentive programs
• Access to a thriving blockchain and A.I. innovation ecosystem
  
  

Why Join THE BHUB?

If you’re enthusiastic about delivering excellent support, excited by emerging technologies, and want to help shape the future of innovation, THE BHUB is the perfect platform to grow your career and make a meaningful impact.

Equal Opportunity Employer

THE BHUB is proud to be an Equal Opportunity Employer. We value and celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We encourage individuals of all backgrounds to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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