Bilingual Customer Service Representative

Maximus; Edinburg (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Onsite training

Competitive compensation

401(k) retirement plan with company-m̀

Paid time off

EAP and wellness programs

Tuition reimbursement

Professional development opportunities

Job summary

Maximus in Edinburg, TX is seeking Bilingual Customer Service Representatives (Spanish & English) for the Health Texas program in a full-time hybrid role. Onsite training begins the first week, after which you may work from home with occasional office visits.

Ideal candidates are bilingual, with strong communication, data-entry, and problem-solving skills, and the ability to handle high-volume inquiries while meeting performance metrics.

Qualifications

• High school diploma or GED required; 0–6 months of experience acceptable.
• Fluent in English and Spanish as specified.
• Proficient typing and data entry abilities.

Responsibilities

• Answer inquiries via phone, IVR, web chat, and other channels.
• Provide accurate information on programs to consumers and providers.
• Document all interactions in applicable systems with accuracy.
• Complete tasks according to guidelines to ensure completeness.
• Navigate multiple systems and perform data entry accurately.
• Support materials delivery by mail, email, or electronic means.
• Escalate unresolved issues to designated staff when needed.
• Assist with translation/interpretation for non‑English customers.
• Meet QA, productivity, and other performance targets.
• Attend required meetings and trainings and stay updated.

Skills

Bilingual EN/ES

Communication skills

Multi-tasking

Typing speed

Microsoft Teams

Problem solving

Organizational skills

Urgency under pressure

Education

High school diploma or GED

Tools

CRM software

Data entry systems

Job description

Maximus is hiring Bilingual Customer Service Representatives (Spanish & English) for the Health Texas program. This is a full‑time, hybrid role that begins with onsite training during the first week, after which you may work from home. Occasionally you may be asked to report to the Edinburg, TX office for business needs.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat, or other approved channels in accordance with performance standards, policies, procedures, and privacy requirements.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in the applicable systems.
• Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
• Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
• Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
• Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
• Facilitate translation or interpretation services for non‑English speaking customers according to procedures.
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings and maintain up‑to‑date knowledge of all programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Qualifications and Minimum Requirements

• High school diploma or GED required; 0–6 months of relevant professional experience or an equivalent combination of education and experience.
• Fluent in both English and the specified secondary language.
• Logical problem‑solving skills, capacity to multi‑task, and strong troubleshooting ability.
• Proficiency in managing repetitive and high‑volume calls.
• Proficient typing skills.
• Strong sense of urgency, composure under pressure, and excellent organizational and prioritization abilities.
• Skilled in Microsoft Teams.
• Fundamental computer proficiency in Windows and/or Mac.
• Availability to work any 8‑hour shift Monday to Friday, 8:00 a.m.–6:30 p.m. (Central Time).
• Bilingual candidates must pass a bilingual assessment.

Training Requirements

• Must be able to work onsite the first week of training.
• Must complete classroom and on‑the‑job training with no missed time.

Remote Work Guidelines

• Workspace must be quiet, free of distractions, and free of background noise.
• Workspace must accommodate two monitors, laptop, keyboard, mouse, and docking station; equipment will be provided by Maximus.
• Web camera required for all Maximus and agency staff during training, meetings, or as requested by management, with adequate lighting and visibility.
• Internet must be a traditional, wired high‑speed connection such as cable or fiber.
• Modem firewalls must be disabled to ensure proper VPN and product access.
• Internet service must meet a minimum of 20 Mbps download and 5 Mbps upload.
• Connection must use an Ethernet cable directly from the modem or router to computer.
• Wi‑Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted.
• Backup on‑site availability may be required if guidelines are not met or performance is unacceptable.
• Must work and reside within Texas.
• Must live within 70 miles of the Edinburg, TX site.

Benefits

• Competitive compensation.
• Comprehensive insurance coverage, including medical, dental, vision, prescription, partially funded HSA, life insurance, and discounts on auto, home, renter’s, and pet insurance.
• 401(k) retirement savings plan with company matching.
• Paid time off package—including PTO, holidays, and sick leave.
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Employee recognition platform.
• Tuition reimbursement.
• Additional employee perks and discounts.
• Maximus Wellness Program and resources tailored to employee needs.
• Professional development opportunities such as training programs, workshops, and conferences.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability or medical condition. If you require assistance at any stage of the process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at [e-mail].