Bilingual Customer Service Rep – Growth & Flex

Navinjiwnani; Green Brook Township (NJ); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

Navin Jiwnani - State Farm Agent in Green Brook Township, NJ is seeking a Customer Service Representative to join a high-performing team. You will deliver exceptional service, handle policy information, and coordinate with local agency staff to support community members.

The role emphasizes client care, multitasking, and bilingual Spanish communication. Prior experience in a State Farm office and pre-licensing are valued, with opportunities for internal growth and development within the agency.

Qualificações

• Prior experience working in a State Farm office.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Bilingual Spanish required.
• Pre-licensed required.

Responsabilidades

• Greet customers warmly in person and over the phone, directing inquiries to the appropriate team members.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Forward claims to the appropriate claims department for further handling, with empathy and understanding.
• Maintain accurate records of customer interactions.
• Provide excellent customer service, including timely follow-up to ensure customer needs are met.

Conhecimentos

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Formação académica

Pre-licensed

Ferramentas

Policies system

Descrição da oferta de emprego

Navin Jiwnani - State Farm Agent in Green Brook Township, NJ is seeking a Customer Service Representative to join a high-performing team. You will deliver exceptional service, handle policy information, and coordinate with local agency staff to support community members.

The role emphasizes client care, multitasking, and bilingual Spanish communication. Prior experience in a State Farm office and pre-licensing are valued, with opportunities for internal growth and development within the agency.