Bilingual Customer Service Rep

Five Star Call Centers; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their team and support a rewarding program focused on promoting healthy behaviors. This role involves assisting members with inquiries about redeeming rewards, such as gift cards and products, while managing a high volume of inbound calls. Ideal candidates will possess strong communication skills, a customer service background, and the ability to work independently in a remote setting. With flexible shifts and a supportive environment, this opportunity is perfect for those seeking to make a meaningful impact while working from home.

Qualifications

• 1 year customer service experience required, preferably in a call center.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Manage inbound calls efficiently and assist customers with requests.
• Follow scripted workflows for accurate verification and assistance.
• Identify customer needs and provide solutions.

Skills

Customer Service

Communication Skills

Bilingual (English and Spanish)

Technical Savvy

Active Listening

Typing Speed (35 WPM)

Ability to Work Independently

Education

High School Diploma

Job description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
• Previous 1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Bilingual/Fluent in English and Spanish
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Previous remote work from home experience preferred
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Equipment Provided

• Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

• Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 5:00am-7:30 pm (PST); Work Days - Mon-Fri
• Paid Training - typically 1 week from 6:00am-3:00pm (PST)
• Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ