Bilingual Customer Service Rep

Five Star Call Centers; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for motivated team members to join their work-at-home rewards program. In this role, you will assist members with questions about redeeming rewards while promoting healthy behaviors. Ideal candidates will have previous customer service experience, strong communication skills, and the ability to work independently. This position offers a competitive starting pay, flexible shifts, and the opportunity to work from the comfort of your home. If you are eager to make a difference and thrive in a dynamic environment, this is the perfect opportunity for you!

Benefits

Paid training

Flexible work hours

Health benefits after 60 days

Equipment provided

Qualifications

• 1 year of customer service or call center experience required.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Manage large amounts of inbound calls efficiently.
• Assist callers with requests following a scripted workflow.
• Remain professional and positive in all interactions.

Skills

Customer service experience

Call center experience

Bilingual in English and Spanish

Strong verbal communication skills

Active listening

Technical savvy

Ability to work independently

Typing speed (35 wpm)

Education

High school diploma or equivalent

Tools

Dual monitors

Various browsers

Job description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
• Previous 1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Bilingual/Fluent in English and Spanish
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Previous remote work from home experience preferred
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

• Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

• Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 11:00am-9:30 pm (CST); Work Days - Mon-Fri
• Paid Training - typically 1 week from 8:00am-5:00pm (CST)
• Status - Full time - Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.