Bilingual Customer Service Rep

Qdi-Stone; Fort Worth (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance after 90 days

401K after 1 year

PTO

Employee discounts on QDI Materials

Job summary

QDI Surfaces in Fort Worth, TX is seeking a bilingual English/Spanish Customer Service Representative to join our showroom team. The role emphasizes friendly service, accurate order entry, and coordinating pickups with warehouse staff and carriers.

Responsibilities include answering pricing and availability questions, processing orders in Acctivate, maintaining client files, and supporting sales through lead follow-up. This is a full-time position with weekday hours.

Qualifications

• 2-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Professional appearance with good attendance.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player.
• Good computer skills including MS Outlook, Word and Excel.
• Ability to pass mandatory background check and drug screening.

Responsibilities

• Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service.
• Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
• Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
• Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
• Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
• Communicate with the sales team regarding customer inquiries and leads including follow-up.
• Greet customers and the team as they come into the showroom or via inbound phone calls
• Be able to present the QDI product line and answer questions from customers
• Specific marketing projects assigned by management
• Maintaining sample area and updating sample inventory
• Suggest improvements to the overall process

Skills

Bilingual English/Spanish

MS Outlook

MS Word

Excel

Tools

Acctivate

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fort Worth, TX, US

30+ days ago Requisition ID: 1033

Salary Range: $18.00 To $20.00 Hourly

Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a bilingual (English/Spanish), vibrant and talented Customer Service Representative to join our Fort Worth showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited

The job functions would include but not limited to:

• Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
• Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
• Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
• Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
• Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
• Communicate with the sales team regarding customer inquiries and leads including follow-up.
• Greet customers and the team as they come into the showroom or via inbound phone calls
• Be able to present the QDI product line and answer questions from customers
• Specific marketing projects assigned by management
• Maintaining sample area and updating sample inventory
• Suggest improvements to the overall process

Successful candidates will have the following:

Fluent bilingual communication skills in English and Spanish (spoken & written) are required due to our Spanish-speaking customer base

• 2-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Professional appearance with good attendance.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Ability to pass mandatory background check and drug screening.

Pay:

***Depends on experience***

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type: Full-time - Monday - Friday 7:30am to 4:30pm **Currently closed on weekends - potential alternating Saturdays 8:30am - 1:30PM**

Work Location: QDI Surfaces – Fort Worth branch – 6318 Airport Freeway Suite A, Fort Worth, TX 76117