Bilingual Customer Service Rep

Quarries Direct International; Fort Worth (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Full health insurance after 90 days

401K after 1 year

PTO

Employee discounts on QDI Materials

Job summary

QDI Surfaces, Fort Worth branch, is hiring a bilingual Customer Service Representative to join the showroom sales team. You will handle pricing/availability inquiries, order entry, and scheduling with warehouse and freight partners, while supporting existing accounts and pursuing new ones.

The role requires 2-5 years in customer service, strong organization, and proactive problem solving. Proficiency with MS Outlook/Word/Excel and a professional demeanor are essential.

Qualifications

• 2-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Professional appearance with good attendance.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Ability to pass mandatory background check and drug screening.

Responsibilities

• Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
• Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
• Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
• Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
• Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
• Communicate with the sales team regarding customer inquiries and leads including follow-up.
• Greet customers and the team as they come into the showroom or via inbound phone calls
• Be able to present the QDI product line and answer questions from customers
• Specific marketing projects assigned by management
• Maintaining sample area and updating sample inventory
• Suggest improvements to the overall process

Skills

Bilingual English/Spanish

Customer service

Tools

Outlook

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fort Worth, TX, US

5 days ago Requisition ID: 1033

Salary Range: $18.00 To $20.00 Hourly

Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a bilingual (English/Spanish), vibrant and talented Customer Service Representative to join our Fort Worth showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited

The job functions would include but not limited to:

• Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
• Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
• Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
• Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
• Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
• Communicate with the sales team regarding customer inquiries and leads including follow-up.
• Greet customers and the team as they come into the showroom or via inbound phone calls
• Be able to present the QDI product line and answer questions from customers
• Specific marketing projects assigned by management
• Maintaining sample area and updating sample inventory
• Suggest improvements to the overall process

Successful candidates will have the following:

*** Fluent bilingual communication skills in English and Spanish (spoken & written) are required due to our Spanish-speaking customer base ***

• 2-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Professional appearance with good attendance.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Ability to pass mandatory background check and drug screening.

Pay: ***Depends on experience***

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type:Full-time - Monday - Friday 7:30am to 4:30pm **Currently closed on weekends - potential alternating Saturdays 8:30am - 1:30PM**

Work Location: QDI Surfaces - Fort Worth branch - 6318 Airport Freeway Suite A, Fort Worth, TX 76117