Bilingual Customer Service Phone Advocate

001 BlueCross and BlueShield of South Carolina; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision plans

401k with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias & fitness centers

Education assistance

Service recognition

Employee discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a bilingual Customer Service Representative to provide prompt, accurate responses to inquiries via phone, email, and in person at our Florence, SC office. You will research issues, coordinate with internal teams, document details, and maintain high service standards in a busy environment.

The role requires Spanish and English fluency, excellent communication skills, and the ability to handle sensitive information with discretion.

Qualifications

• Must be able to communicate in Spanish and English.
• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations with composure.
• Ability to handle confidential or sensitive information with discretion.

Responsibilities

• Respond to inquiries via telephone, written, web, or walk-in in a courteous and timely manner.
• Research and resolve inquiries through coordination with other departments.
• Document inquiries accurately and maintain records of complaints.
• Assist with process improvements and training of new staff.
• Provide feedback to management on customer problems and needs.
• Maintain compliance with quality standards and company policies.

Skills

Bilingual Spanish/English

Verbal & written communication

Customer service

Stress management

Discretion with confidential info

Multisystem proficiency

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

Summary

Provides prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Description

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 200 North Dozier Blvd, Florence, SC 29501

What You’ll Do

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handle situations which may require adaptation of response or extensive research.
• Accurately document inquiries.
• Initiate or process adjustments and perform other research as needed to resolve inquiries.
• Coordinate with other departments to resolve problems.
• Respond, research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs.
• Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
• Follow through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintain all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers.

To Qualify For This Position, You’ll Need The Following

Required Education

• High School Diploma or equivalent

Required Experience

• Must be able to speak Spanish and English.
• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.

Welcome Here’s Your Smart Career Move

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!