Manager, Enrollment

033 Palmetto GBA; Columbia (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

BlueCross BlueShield of South Carolina is seeking a leader to manage the provider enrollment unit at our Columbia, SC office. This full-time role oversees enrollment staff, ensures timely provider enrollment, and maintains compliance with regulatory requirements.

You will drive performance, supervise analysts, identify fraud risks, and partner across departments to improve processes. A Bachelor's degree and several years in healthcare operations, with leadership experience, are required, and

Qualifications

• Bachelor's degree in a job-related field is required.
• 5 years of healthcare, Medicare, health insurance operations, or operations experience.
• 2 years of leadership experience (may be concurrent with the 5 years).
• Excellent verbal and written communication, organizational and customer service skills.
• Excellent presentation, analytical or critical thinking skills.
• Excellent problem-solving skills and good judgment.
• Spelling, grammar, and punctuation proficiency.
• Ability to persuade, negotiate or influence others.
• Ability to handle confidential or sensitive information with discretion.
• Ability to listen effectively and respond quickly.
• Proficiency in Microsoft Office.

Responsibilities

• Oversee enrollment staff to ensure accurate, timely provider enrollment and claims processing.
• Manage performance to meet productivity, quality, and timeliness standards.
• Ensure compliance with applicable laws and regulations and stay updated on new requirements.
• Direct fraud identification and investigations with the analyst staff.
• Collaborate with management to define goals, objectives and performance measures.
• Develop and maintain quality assurance activities.
• Analyze reports and trends to identify improvement opportunities.
• Coordinate with internal departments to implement process and system improvements.
• Prepare and verify reports as necessary.

Skills

Verbal and written communication

Organizational skills

Customer service

Analytical thinking

Problem solving

Discretion with confidential info

Spelling grammar punctuation

Persuasion negotiation

Education

Bachelor's degree in a job-related field

Tools

Microsoft Office

Job description

Summary Manages the provider enrollment unit ensuring the accurate and timely enrollment of providers, meeting all regulatory requirements, and maintains the national provider file database.

Description Logistics: Palmetto GBA– one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This role is located onsite at 17 Technology Circle, Columbia, SC, 29203. Sponsorship: This position is not eligible for sponsorship now or in the future.

What You'll Do

• Provides day-to-day management oversight of enrollment staff and activities ensuring the accurate and timely completion of all aspects of the provider enrollment process and claims administration.
• Manages individual and unit performance to ensure productivity, quality, and timeliness standards are met.
• Ensures compliance with all applicable laws and regulations and keeps abreast of new requirements.
• Directs the efforts of the analyst staff to be vigilant in the awareness and identification of potential fraud situations, and in working with and following through on fraud investigations.
• Interacts with management staff to define and revise goals, objectives and performance measures.
• Develops and maintains quality assurance activities.
• analyzes reports and trends to identify areas to improve efforts through outreach and educational activities.
• Maintains effective working relationships with other internal departments to implement process and system improvements and troubleshoot any issues.
• Prepares and verifies reports as necessary.

To Qualify for This Position, You'll Need the Following

• Required Education: Bachelors in a job-related field.
• Required Work Experience: 5 years of healthcare, Medicare, health insurance operations, or operations experience; 2 years of leadership experience (may be concurrent with the 5 years)
• Required Skills and Abilities: Excellent verbal and written communication, organizational, customer service skills.
• Required Skills and Abilities: Excellent presentation, analytical or critical thinking skills.
• Required Skills and Abilities: Excellent problem-solving skills.
• Required Skills and Abilities: Good judgment skills.
• Required Skills and Abilities: Proficiency in spelling, grammar, and punctuation skills.
• Required Skills and Abilities: Ability to persuade, negotiate, or influence others.
• Required Skills and Abilities: Ability to handle confidential or sensitive information with discretion.
• Required Skills and Abilities: Ability to listen effectively and respond quickly.
• Required Software and Tools: Microsoft Office.

We Prefer That You Have the Following

• Preferred Education: Bachelor's degree-in Business Administration, Healthcare Administration or other job-related field.
• Preferred Work Experience: 7 years of healthcare program management or provider network experience.
• Preferred Work Experience: 4 of the 7 must be in supervisory experience OR 4 years of equivalent military experience in grade E4 or above.
• Preferred License and Certificate: Active RN licensure in state hired.

Our Comprehensive Benefits Package Includes the Following

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Welcome

Here's Your Smart Career Move Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We're the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers.

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We've found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.