Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

TTEC - US; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Temporary Bilingual Customer Service Representative, where you'll support US residents during emergencies. This role offers a unique opportunity to make a difference while enjoying the flexibility of remote work. You'll utilize your bilingual skills to provide exceptional service and solutions to customers in need. With a supportive company culture and a commitment to your professional development, this position is perfect for those looking to grow their careers while making a positive impact. If you're ready to be the spark that brightens days, apply now!

Benefits

Career Development Support

Inclusive Culture

Remote Work Flexibility

Free Courses for Career Growth

Qualifications

• 6+ months of customer service experience required.
• Must be bilingual in Spanish and English with strong communication skills.

Responsibilities

• Consult with customers on available services and provide solutions.
• Respond to inquiries via voice, email, or chat with patience.

Skills

Customer Service Experience

Bilingual in Spanish and English

Written and Verbal Communication Skills

Active Listening

Education

High School Diploma or Equivalent

Tools

Computer

Smartphone (iOS or Android)

USB Wired Headset

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

This role is limited to residents of certain locations in the United States only. This position is open to residents of AL, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ND, MD, MI, MO, MS, MT, NE, NM, NH, OR, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Applications for this role will not be accepted from residents of AK, CA, CO, HI, IL, MA, ME, MN, NJ, NY, RI, WA, Washington DC, or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

TTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours’ notice. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.

During a Typical Day, You’ll

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• Bilingual in English and Spanish
• Because this is in support of a US government assignment, you must be a US citizen

Technology

• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
• We will provide a computer to be used for the duration of this project

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $17.20 per hour plus an additional $4.57 per hour for the first 40 hours in lieu of health benefits for this temporary role.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.