Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

TeleTech Holdings, Inc.; Englewood (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Temporary Bilingual Customer Service Representative, where you will play a crucial role in supporting US residents during emergencies. This remote position allows you to utilize your bilingual skills in Spanish and English while providing essential customer service. You'll engage with customers through various communication channels, ensuring their needs are met with patience and understanding. Enjoy a supportive work environment that values your professional growth and offers a competitive wage. If you're passionate about making a difference, this opportunity is perfect for you.

Benefits

Career Development Support

Inclusive Culture

Global Team Environment

Free Courses for Career Growth

Qualifications

• 6+ months of customer service experience required.
• Must be bilingual in Spanish and English.

Responsibilities

• Consult with customers on available services.
• Provide solutions via voice, email, or chat.

Skills

Customer Service

Bilingual Communication (Spanish-English)

Active Listening

Problem Solving

Education

High School Diploma or Equivalent

Tools

High-speed Internet

USB Wired Headset

Smartphone (iOS or Android)

Job description

Job Description - Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA (042WN)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

This role is limited to residents of certain locations in the United States only. This position is open to residents of AL, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ND, MD, MI, MO, MS, MT, NE, NM, NH, OR, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Applications for this role will not be accepted from residents of AK, CA, CO, HI, IL, MA, ME, MN, NJ, NY, RI, WA, Washington DC, or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

TTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours’ notice. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.

During a Typical Day, You’ll

• Consult with your neighbors on the available services that can support their situation.
• Provide the best solutions for their need via a variety of communication channels that could include voice, email, or chat.
• Respond to customer inquiries with active listening.
• Resolve customer issues with patience and understanding.

What You Bring to the Role

• 6 months or more of customer service experience.
• High school diploma or equivalent.
• Great written and verbal communication skills in Spanish-English.
• Bilingual in English and Spanish.
• Must be a US citizen due to the support of a US government assignment.

Technology

• High-speed internet (> 15 mbps).
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets).
• Smartphone or another device that runs IOS or Android (iPad etc.) for your daily log-in.
• We will provide a computer to be used for the duration of this project.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Base wage of $17.20 per hour plus an additional $4.57 per hour for the first 40 hours in lieu of health benefits for this temporary role.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead and contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.