Bilingual Customer Service Associate - Mandarin/Cantonese

HB Staffing; Huntington Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Benefits after 30 days

Weekly Paychecks

Career coaching opportunities

Job summary

HB Staffing is seeking a Bilingual Customer Service Associate (Mandarin/Cantonese) to join a growing and dynamic team in Huntington Beach, CA. This full-time onsite role focuses on assisting community members with benefits, Medicare options, and health programs.

The ideal candidate is fluent in Mandarin or Cantonese, has strong customer service skills, and can present to groups. Experience in health care or nonprofit settings and event coordination is a plus.

Qualifications

• Bilingual in Mandarin or Cantonese at business level (reading, speaking, and writing).
• Excellent customer service skills; senior population experience is a plus.
• Ability to present to small and large groups.
• Strong attention to detail and organizational skills.
• Experience in health care, non-profit organizations, or senior community preferred.
• Event planning or coordination is a plus.

Responsibilities

• Give friendly, high-quality customer service to everyone who visits our community centers.
• Help members in Mandarin or Cantonese with questions about their benefits and how to get care.
• Act as a Medicare Advisor, helping community members understand their Medicare options.
• Plan, schedule, and run the health and wellness events held at the centers, including all logistics.
• Work with internal teams to find and build programs and activities that keep the center valuable and engaging for members.
• Find and take part in member and community events that showcase company benefits.
• Manage space for classes, activities, and trainings, and keep it safe and clean.
• Report building repairs to the Facilities Manager or Department and follow them through.
• Keep inventory of equipment, supplies, and promotional or marketing materials.
• Inspect equipment regularly to make sure it works properly.
• Track visitor traffic and how services are used.
• Other duties may be assigned.

Skills

Mandarin

Cantonese

Customer service

Presentation

Attention to detail

Event planning

Healthcare experience

Education

Bachelor’s or equivalent

Job description

HB Staffing is seeking a Bilingual Customer Service Associate (Mandarin/Cantonese) to join a growing and dynamic team in Huntington Beach, CA. This full-time onsite role focuses on assisting community members with benefits, Medicare options, and health programs.

The ideal candidate is fluent in Mandarin or Cantonese, has strong customer service skills, and can present to groups. Experience in health care or nonprofit settings and event coordination is a plus.