Bilingual Customer Service Associate

Del Sol Furniture & Mattress; Phoenix (AZ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Bonus based on performance

Paid time off

Job summary

Del Sol Furniture & Mattress is seeking a customer service representative to support customers directly with order inquiries and service issues. You'll work in a team-oriented environment, helping resolve concerns and ensuring customer satisfaction.

This full-time position offers consistent hours, competitive pay between $17–$23 per hour based on experience, and benefits like health insurance and paid time off. The role is vital in maintaining Del Sol's reputation for excellent customer service.

Qualifications

• 2+ years of customer service experience in retail or related field.
• Furniture or home furnishings experience preferred.
• Comfortable working with point-of-sale and basic computer systems.

Responsibilities

• Support customers with order questions and service issues.
• Resolve customer concerns quickly and with empathy.
• Collaborate with teams to keep orders moving smoothly.

Skills

Customer service experience

Bilingual English and Spanish

Organized and dependable

Strong communication

Job description

Benefits:

• Disability Insurance
• Life Insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

This is not a call center job.

You will be on the floor, face to face with customers, solving real problems and making sure every person who buys from Del Sol Furniture has an experience worth coming back for. If you have a background in retail or furniture and you genuinely enjoy helping people — this role was built for you.

Del Sol Furniture is a locally owned, family-operated furniture retailer serving the Phoenix metro since 1997. Four beautiful showrooms, a loyal customer base, and a team that takes customer experience seriously.

What You Will Do:

• Support customers directly with order questions, service issues, delivery coordination, and financing support
• Resolve customer concerns quickly and with empathy — turning a frustrated customer into a loyal one
• Follow up with customers after purchase to ensure satisfaction and build lasting relationships
• Collaborate daily with warehouse, delivery, sales, and credit teams to keep orders moving smoothly
• Handle escalated concerns with professionalism and urgency
• Help identify and improve in-store service processes as you grow in the role

What You Will Earn & Get:

• $17–$23 per hour depending on experience
• Bonus opportunity when the store hits its goals
• Health, Dental, Vision and Life Insurance
• Disability Insurance
• Paid Vacation, Holidays and Sick Time
• Generous Employee Discount
• Paid on the job training

Who We Are Looking For:

• 2+ years of customer service experience in retail, furniture, or a related field
• Furniture or home furnishings experience strongly preferred — you already understand the product and the customer
• Bilingual English and Spanish strongly preferred — approximately 1 in 3 of our customers prefer Spanish
• Organized, dependable, and calm under pressure
• Strong communicator who listens first and solves second
• Team-first mindset — you make the people around you better
• Comfortable working with point-of-sale, order tracking, and basic computer systems

Schedule:

This is a full‑time, in‑person position working 5 days a week. Shifts are either:

• Monday through Friday, 8am to 5pm, with occasional coverage until 6pm
• Tuesday through Saturday, 8am to 5pm, with occasional coverage until 6pm

No late nights. No 8pm closes. These are structured, consistent hours that give you your life back — rare in retail and customer service.

Weekend availability on Saturdays may be required depending on your assigned schedule.

Why Del Sol:

• Locally owned and family operated — you are not a number here
• Flat structure — leadership is accessible and decisions get made
• Stable, growing company with 25+ years serving the Phoenix metro
• A culture that invests in its people and rewards performance

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.