Bilingual Customer Service Assistant - Imaging and Diagnostic Services

University of Illinois Chicago; Chicago (IL); On-site; Full time

Job summary

A leading healthcare provider in Chicago seeks a Bilingual Customer Service Assistant to support the Imaging and Diagnostic Services department. The role focuses on providing high-quality service to patients, especially within the Spanish-speaking community. Responsibilities include processing imaging orders, scheduling appointments, and ensuring patient needs are met. The ideal candidate will have strong customer service skills and be bilingual in English and Spanish.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Leaves

Tuition Waivers

Qualifications

• Must communicate effectively in English and Spanish.
• 18 months of related experience required.

Responsibilities

• Registers and processes imaging orders utilizing Epic.
• Schedules patients for imaging examinations via phone and in person.
• Assists Spanish speaking patients and visitors.

Skills

Customer Service

Bilingual Communication

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Bilingual Customer Service Assistant - Imaging and Diagnostic Services

Bilingual Customer Service Assistant - Imaging and Diagnostic Services

Hiring Department: Imaging and Diagnostic Services

Location: Chicago, IL USA

Requisition ID: 1033915

FTE: 1

Work Schedule: Monday-Friday, 8:00am-4:00pm

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: May 12th, 2025

Salary Range (commensurate with experience): $25.50 - 27.60 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Position Summary

Serve as customer service assistant for the Department of Diagnostic Services. Caters to and services the ever-growing Spanish speaking community at UI Health. The overall function is to provide, monitor and assure high quality service to our patients.

Duties & Responsibilities

• Registers and processes imaging orders utilizing Epic.
• Greets inpatients/visitors and ascertains their needs regarding their diagnostic service
• Retrieves and process requests.
• Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions. Coordinates appointments with clinics.
• Ascertains that patients receive appropriate instructions either verbal or written for the specific examination.
• Confers with other sections and/or departments to attain quality and timely service for patients and physicians.
• Utilize phone etiquette when answering all incoming/out-going calls regarding patient service.
• Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies and procedures.
• Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation
• Assists Spanish speaking patients and visitors by completing all necessary customer service duties in Spanish.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
   1. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)
   2. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
   3. Must be able to communicate effectively (written and verbal) in both English and Spanish

Preferred Qualifications

• EPIC-scheduling and registration experience
• Excellent attendance, interpersonal and communication skills

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation


To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14907?c=uic







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