Bilingual Customer Service Agent

Staffmark Group; Springdale (AR); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits including med/d

Life and Disability Insurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group in Springdale, AR is hiring a Bilingual Customer Service Agent to support patient scheduling and inquiries. The role requires delivering professional service in a fast-paced environment and using the eClinicalWorks EHR to manage appointments.

Ideal candidates will have prior call center experience, English proficiency, and bilingual skills (Spanish/Marshallese). This position emphasizes accuracy, empathy, and collaborative teamwork in a healthcare setting.

Qualifications

• High school diploma or GED required.
• Call center experience preferred; EHR systems familiarity a plus.
• Bilingual Spanish and/or Marshallese strongly preferred; English required.

Responsibilities

• Answer incoming calls in a fast-paced call center.
• Schedule and reschedule patient appointments using the eClinicalWorks EHR.
• Route calls to appropriate departments and providers.
• Provide professional customer service to patients and callers.
• Accurately enter and update patient information.

Skills

Bilingual (Spanish/Marshallese)

Call center experience

Medical scheduling experience

English proficiency

Education

High school diploma or GED

Job description

Now hiring for a Bilingual Customer Service Agent

Location: Springdale, AR

Pay Rate: $16.00 per hour

Shift: 7-4, 7:30-4:30, or 8-5

Your Mom Says You're Great with People. Prove Her Right.

Looking for Bilingual Customer Service Agent jobs in Springdale where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Previous call center experience required
• Experience scheduling patients for medical appointments required
• Intermediate or higher English proficiency required
• Experience with eClinicalWorks preferred
• Experience using other Electronic Health Record (EHR) systems preferred
• Fluent Spanish and/or Marshallese language skills strongly preferred

Job Duties

• Answer incoming calls in a fast-paced call center environment
• Schedule and reschedule patient appointments using the eClinicalWorks EHR system
• Route calls to the appropriate departments and providers
• Provide professional customer service to patients and callers
• Accurately enter and update patient information

  Physical Capabilities

  • Ability to remain seated or stand for extended periods while assisting customers.
  • Frequent use of computers, telephones, and standard office equipment.
  • Ability to communicate clearly with customers, coworkers, and business partners.
  • Ability to perform repetitive keyboard and data entry tasks throughout the workday.

  Benefits

  • Competitive Weekly Pay
  • Comprehensive Benefits including medical, dental, and vision coverage.
  • Life and Disability Insurance for added peace of mind.
  • Optional 401(k) Plan to help you prepare for the future.
  • Supportive Team Environment focused on professional growth and customer success.

  "Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

  About Us

  At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

  Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.