Bilingual Customer Service Advisor

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A rapidly growing company is seeking a Bilingual Customer Service Advisor fluent in English and French-Canadian to provide exceptional support from home. This role involves assisting customers with online orders and product inquiries related to home coffee machines, as well as managing inbound calls effectively. Ideal candidates will possess strong communication skills, technical support experience, and a high school diploma. Join a dynamic team where you can offer valuable customer insights and contribute to their loyalty programs.

Qualifications

• Must be at least 18 years old.
• Strong computer knowledge required.

Responsibilities

• Assist customers with online orders and technical issues.
• Provide upsell opportunities and educate on subscriptions.
• Handle high-volume inbound calls professionally.

Skills

Customer Service

Technical Support

Bilingual (English and French-Canadian)

Conflict Resolution

Typing Speed (30 wpm)

Education

High School Diploma or equivalent

Job description

A company is looking for a Bilingual Customer Service Advisor (English and French-Canadian) to work from home in Canada.

Key Responsibilities

• Assist customers with online orders, product information, and technical issues related to home coffee machines
• Provide upsell and cross-sell opportunities while educating customers on subscriptions and loyalty programs
• Handle high-volume inbound calls with professionalism and resolve customer conflicts effectively

Required Qualifications

• Must be at least 18 years old
• High School Diploma or equivalent
• Ability to pass a criminal background check
• Strong computer knowledge with a typing speed of at least 30 wpm
• Experience in a call center or technical support role preferred