Bilingual Customer Service & Admin Associate II

City of Garland; Garland (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

City of Garland is seeking an entry-level administrative support member for the EWS Department to handle day-to-day tasks and assist with office duties.

You will process customer transactions, respond to inquiries, maintain files, and help prepare reports and presentations. Bilingual English/Spanish required; prior experience is not mandatory. Position is on-site with a regular daytime schedule.

Qualifications

• High School Diploma or GED
• Up to 1 year related experience
• Fluent in English and Spanish

Responsibilities

• Process customer transactions utilizing specialized scale software.
• Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.
• Conducts charge, check and cash customer transactions.
• Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.
• Provide entry level day-to-day administrative and business support.
• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
• Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.
• Prepare and maintain office files, including office filing
• Collect and organize data to generate reports, presentations, and assist with research and projects.
• Maintain department accounting records including invoices, expenses and office supply orders.
• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

Skills

Basic PC skills

Customer service

Organizational skills

Oral and written communication

Multitasking

Adaptability

Teamwork

Independent work

Work under close supervision

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Scale software familiarity

Job description

City of Garland is seeking an entry-level administrative support member for the EWS Department to handle day-to-day tasks and assist with office duties.

You will process customer transactions, respond to inquiries, maintain files, and help prepare reports and presentations. Bilingual English/Spanish required; prior experience is not mandatory. Position is on-site with a regular daytime schedule.