Bilingual Customer Service Admin

Maximus; Northern (KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Equipment provided

Remote work

Job summary

Maximus is seeking a Bilingual Customer Service Admin for our State East, Appeals team. This remote role requires fluency in English and Spanish to answer voicemails and return calls from Spanish-speaking appellants and assist with initial case intake.

Responsibilities include handling calls, documenting information in MAS/Word/Excel, and supporting team members with case file maintenance while adhering to procedures and scripts.

Qualifications

• Bilingual proficiency in English and Spanish required.
• 2–4 years of experience; high school diploma or equivalent.
• Ability to work 7:00am–5:00pm EST Monday–Friday.
• Experience in customer service and phone support preferred.

Responsibilities

• Handle inbound and outbound calls that are routine in nature.
• Update databases such as Word, Excel, MAS.
• Assist with medical case file creation and data entry.
• Maintain and organize case files and documents.

Skills

Bilingual English/Spanish

Phone support

Customer service

Translation experience

Education

High School diploma or equivalent

Tools

MAS system

Word

Excel

Job description

Maximus is currently seeking a Bilingual Customer Service Admin to join our State East, Appeals team. This is a remote opportunity that requires fluency in both English and Spanish. The Bilingual Customer Service Admin will be responsible for answering voicemails and returning calls from Spanish-speaking appellants. The Admin may be answering questions, requesting documentation or clarification, as well as helping with an initial case intake.

Ability to speak, read, and write both English and Spanish clearly, professionally, and fluently is required.

Essential Duties and Responsibilities

• Manage inbound and outbound calls that are primarily routine in nature.
• Follow basic procedures and scripts, using fundamental knowledge to navigate information systems and/or MAS system along with a basic knowledge of QIC/State services.
• Accurately update database systems such as, but not limited to, Word, Excel, MAS.
• May assist in the processes required for medical case file creation, including, but not limited to, data entry and records management.
• Assist other team members in maintaining, collecting sensitive case documents.
• Aid team members with case file maintenance, including filing, retention, and labeling.
• Perform other duties as may be assigned by management.

Requirements

• High School diploma or equivalent with 2 - 4 years of experience.
• This position requires bilingual proficiency in languages as specified.
• Ability to speak, read, and write both English and Spanish clearly, professionally, and fluently.
• Ability to work a schedule between the hours of 7:00am - 5:00pm EST Monday - Friday.

Preferred Skills and Qualifications

• Current and/or prior experience assisting customers over the phone.
• Proficiency and/or understanding of appeals.
• Translation experience (including verbal and written translation as well as interpretation)

Please note: For this position Maximus will provide equipment to use.

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
• Private and secure work area and adequate power source
• Must currently and permanently reside in the Continental US
• Must have a smartphone which will be required to log into Maximus systems

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at [e-mail].