Bilingual Customer Relations Specialist

Valco Companies; New Holland (Lancaster County); On-site; USD 38,000 - 46,000; Full time

Job summary

VAL-CO, a leader in poultry, egg, and swine production equipment, seeks a Full-Time Bilingual Customer Relations Specialist for its Coldwater, Ohio facility. The role reports to the Customer Service Manager and is an individual contributor in the Customer Service team, with a 40-hour workweek from 8:00am to 5:00pm and a one-hour lunch.

Responsibilities include maintaining timely communication with customers through the entire order process, handling order entry to shipping, coordinating RMAs,

Qualifications

• Bilingual English/Spanish is required.
• Associate degree in business, marketing or related area or 3+ years in a fast-paced customer service role.
• Experience with international freight/logistics is a plus.

Responsibilities

• Maintain timely and effective communication with assigned customers and deliver a superb customer experience across the order management process.
• Manage orders from entry to shipping.
• Know when issues are beyond your control and connect customers with the right person to resolve them.
• Proactively respond to inquiries to ensure successful order fulfillment and satisfaction.
• Resolve problems promptly to retain customer loyalty and coordinate Return Material Authorizations (RMA) and credits.
• Maintain order review and reports and contribute to continuous improvement efforts.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Excel

Word

Education

Associate degree in business/related area

Tools

Excel

Word

Job description

VAL-CO a leader in commercial poultry, egg, and swine production equipment, specializing in world-famous poultry watering and feeding systems, is currently looking for a Full-Time Customer Relations Specialist in the Coldwater, Ohio facility.

The Bilingual Customer Relations Specialist role is an individual contributor and member of the Customer Service team. This position reports directly to the Customer Service Manager. Scheduled 40 hours per week, 8:00am 5:00pm with an hour lunch.

Responsibilities:

• Maintain timely and effective communication with assigned customers. Offering a superb customer experience as it pertains to the entire order management process.
• Order management from point of order entry throughout the entire shipping process.
• Ability to know when issues at hand are beyond the Customer Relations Specialist realm of control. Then having the knowledge to know who to connect your customer with to ensure a seamless level of satisfaction.
• Proactive communication and the ability to quickly respond to customer inquiries to ensure successful order fulfillment and satisfaction.
• Resolve problems promptly & efficiently in a manner that retains and promotes customer loyalty.
• Process Return Material Authorizations (RMA) and coordinate the return and credit process.
• Maintain order review, past due, and other reports as required.
• Continuous improvement mindset. Striving to make daily improvements in regard to process, product, and programs.
• Demonstrate conduct consistent with the Val-Co published core values.
• All other reasonable duties assigned by the Customer Service Manager.

Like all VAL-CO employees, the conduct of this employee must be consistent with good character and must be reflective of our company's published core values.

Starting Salary: 42k+ depending on experience.

Requirements:

• Associate degree in business, marketing or related area or minimum of 3 years of work experience in a fast paced-customer service work environment.
• International Freight & Logistic experience a plus.
• Excellent verbal and written communication skills fluent in English and Spanish.
• Self-motivated and resourceful; ability to multitask and manage time appropriately.
• Able to work independently with attention to detail and a high level of accuracy.
• Proficiency in the use of computer software applications including Microsoft Office with an emphasis on Excel and Word.

**EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status**

New Holland, Pennsylvania, United States