Bilingual Customer Relations & Retention Specialist

Noah Pierce - State Farm Agent; Helotes (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Noah Pierce State Farm Agency in Helotes, TX is seeking a dedicated Customer Relations Representative to deliver exceptional customer experiences and support agency growth. You will handle inquiries, update client records, and contribute to retention efforts, working with a collaborative team in a community-focused setting.

This role emphasizes client communication, empathy, and a proactive approach to service excellence, with opportunities for advancement within the agency’s expanding footprint.

Qualifications

• Clear communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Bilingual Spanish

Job description

Noah Pierce State Farm Agency in Helotes, TX is seeking a dedicated Customer Relations Representative to deliver exceptional customer experiences and support agency growth. You will handle inquiries, update client records, and contribute to retention efforts, working with a collaborative team in a community-focused setting.

This role emphasizes client communication, empathy, and a proactive approach to service excellence, with opportunities for advancement within the agency’s expanding footprint.