Eligibility Specialist, Bilingual

Jobtailor; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Reno, NV is seeking a Patient Financial Counselor to help patients navigate Medicaid, Medicare, Disability, and charity programs, ensuring accurate and timely documentation. The successful candidate will be bilingual (English/Spanish), empathetic, and highly organized, coordinating with hospital staff and government agencies while explaining options and securing coverage for patients.

This fast-paced role requires managing a high caseload, strict attention to deadlines, and

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• 1+ years of experience in a customer-facing role (healthcare or related fields preferred).
• Basic knowledge of Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Genuine care for patients’ needs and concerns.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for Medicaid, Medicare, Disability, and charity care, ensuring timely submission of documentation.
• Collaborate across teams and act as a liaison between patients, hospital staff, and government agencies.
• Manage a high case load effectively, prioritizing tasks and meeting deadlines while upholding productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options clearly.
• Maintain accurate and confidential records, ensuring HIPAA compliance.
• Use multiple systems to document, track, and report patient information.
• Provide limited staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Responsibilities

• Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

Requirements

• High school diploma or GED.
• Proficiency in English and Spanish.
• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Genuine care for patients’ needs and concerns.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required based on operational needs.